Privacy policy

 

Thank you for choosing our custom wallcovering services. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website and services. This policy applies to our business, which specializes in custom-made wallcoverings tailored to your specific measurements and preferences, with no returns due to the personalized nature of our products.

Information We Collect

We collect information to provide you with a seamless experience and to fulfill your custom wallcovering orders. The types of information we may collect include:

  • Personal Information: When you place an order, we may collect your name, email address, phone number, billing address, shipping address, and payment details to process and deliver your custom wallcoverings.

  • Order Details: We collect specific measurements, design preferences, and other details you provide to create your custom wallcoverings.

  • Website Usage Data: We may collect non-personal information such as your IP address, browser type, device information, and pages visited on our website to improve our services and user experience.

  • Cookies and Tracking Technologies: Our website may use cookies and similar technologies to enhance functionality, analyze site performance, and personalize your experience. You can manage cookie preferences through your browser settings.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your custom wallcovering orders, including production and delivery.

  • Communicate with you about your order, including order confirmation, updates, and customer support inquiries.

  • Improve our website, products, and services based on user feedback and usage patterns.

  • Send promotional emails or newsletters about new designs, offers, or updates (you may opt out at any time).

  • Comply with legal obligations and protect against fraudulent activities.

How We Protect Your Information

We take the security of your personal information seriously and implement reasonable measures to protect it, including:

  • Using secure encryption technologies (e.g., SSL) to protect data transmitted through our website.

  • Storing sensitive information, such as payment details, in compliance with industry standards (e.g., PCI DSS).

  • Limiting access to your personal information to authorized personnel only.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following cases:

  • Service Providers: We may share your information with trusted third-party service providers (e.g., payment processors, shipping companies) who assist us in fulfilling your orders. These providers are contractually obligated to protect your data.

  • Legal Requirements: We may disclose your information if required by law or to protect our rights, safety, or property.

  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction, but we will ensure it remains protected.

No Returns and Your Data

As our wallcoverings are custom-made to your specifications and are non-returnable, we retain order-related information (e.g., measurements, design preferences) to ensure accurate production and delivery. If you have concerns about the data we store, please contact us to discuss your options.

Your Rights

As a customer in the United States, you have certain rights regarding your personal information, which may vary by state (e.g., under the California Consumer Privacy Act, or CCPA). These rights may include:

  • Access: Request access to the personal information we hold about you.

  • Deletion: Request the deletion of your personal information, subject to certain exceptions (e.g., order fulfillment records).

  • Opt-Out: Opt out of promotional communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

To exercise these rights, please contact us at [insert contact email/phone number]. We will respond to your request in accordance with applicable laws.

Third-Party Links

Our website may contain links to third-party websites (e.g., payment processors). We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at info@wallmotif.com or through our website.

Last Updated: August 25, 2025