Refund policy
Thank you for shopping with us! We specialize in custom-made wallcoverings, tailored to your specific measurements and preferences. Please review our Return and Refund Policy below for details on our process.
Due to the personalized nature of our products, all wallcoverings are custom-produced to meet your unique specifications, including size, design, and material. As such, we are unable to accept returns or issue refunds for custom orders once production has begun.
Key Points:
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Custom Orders: Each wallcovering is made to order based on the dimensions and preferences you provide. This bespoke process means that products are unique to each customer and cannot be resold.
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Final Sale: All sales are final once your order is confirmed and production starts. Please ensure all measurements and details are accurate before placing your order.
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Order Confirmation: We strongly recommend reviewing your order details, including measurements, design, and material, before finalizing your purchase. If you have any questions or need assistance, please contact our customer support team prior to placing your order.
Exceptions
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Defective or Damaged Products: In the rare event that your wallcovering arrives damaged or with manufacturing defects, please contact us within 7 days of delivery. We will work with you to resolve the issue, which may include providing a replacement at no additional cost. Proof of damage (e.g., photos) will be required.
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Incorrect Order Fulfillment: If you receive a product that does not match your confirmed order specifications (e.g., wrong design or dimensions), please notify us within 7 days of delivery. We will review the issue and, if verified, provide a corrected product at no additional cost.
Contact Us
If you have any concerns about your order or need assistance, please reach out to our customer support team at info@wallmotif.com or through our website. We are here to help ensure your experience with our custom wallcoverings is exceptional.
Last updated: August 25, 2025
